How can you offer such a low price?

We get our bikes and accessories straight from the factory at a low cost. We pass these savings on to you, making our discount bikes some of the best deals online. We guarantee that you’ll pay the lowest price.

I found one of your bikes online for cheaper. Will you match it?

Yes, we will match any price you find online as long as the listing is legitimate. Please note we will not match Facebook Marketplace or eBay listings.

Are these bikes and accessories new?

Yes! All of the bikes we carry are brand new, straight from the factory to your door.

How easy are these bikes to assemble?

Most are very easy to assemble and require only around 30 minutes of your time! Each bike contains a manual that details the steps necessary for assembly. We do encourage you to bring your bike to your local bike shop for professional assembly regardless, so you get the best possible riding experience!

I’m not sure I can assemble it by myself. How can you help?

No problem. If you're not sure about assembly, reach out to us at info@mendhambikes.com. We’ll help you find your local bike shop and you can bring it in to them for assembly. We’ll even give you an assembly fee rebate on your order!

How long will it take for my order to get to my house?

After your order is placed, our team sends your order information to one of our warehouses. After that, the warehouse fulfills your order and ships your bike to your door. It normally takes between 7-12 business days to receive your bike after you place your order.

What is your return policy?

You can see our full return policy on the website. You must have the original packaging in order for us to ship it back to our warehouse.

How do I know if the bike will fit me?

Easy! Pay attention to the size option when you choose a bike. The correct height range will be listed next to the size (small, medium, large, and extra large). Some bikes are universally sized and fit a wide range of riders!

Mendham Bike Co. | Shipping Policy

Shipping

Thank you for choosing Mendham Bicycle Co. for your cycling needs. Please review our Shipping Policy to understand the details of our shipping process:

Carriers:
We primarily ship our products using FedEx or UPS. We do not offer shipping through USPS at this time.

Shipping Locations:
We currently offer shipping within the contiguous United States. Please note that we do not ship to PO boxes. Kindly provide a valid residential or business address for delivery.

Shipping Cost:
We are pleased to offer free shipping on all orders. No additional charges will be applied to the shipping of your purchased items.

Shipping Times:
Once your order is placed, please allow 3-5 business days for processing before shipment. Tracking information will be automatically provided within 5 business days of placing your order.

Shipping Delays:
While we strive to ensure timely delivery, shipping delays may occasionally occur due to unforeseen circumstances, such as weather conditions or carrier disruptions. We apologize for any inconvenience caused and appreciate your understanding in such situations.

Shipping Insurance:* Optional Shipping Insurance is available for purchase at checkout.* If a customer purchases Shipping Insurance, they are entitled to a return, refund, or exchange at no additional cost in the event of damage or theft during shipping.* If a customer does not purchase Shipping Insurance, Mendham Bicycle Co. is not responsible for damages or theft that occur after shipping.

Damages During Shipping:
While we take great care in packaging and protecting your items, damages during shipping can occur. We are not accountable for damages incurred during the shipping process. However, we are committed to assisting our customers in resolving such issues. If your item arrives with fixable damage, please contact our customer support team, and we will work with you to arrange for a replacement or a partial refund.

International Shipping:
At this time, we do not offer international shipping. We only ship within the United States.

We value your satisfaction and want to ensure a smooth shipping experience. If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team. We are here to assist you throughout the shipping process and make your shopping experience with Mendham Bicycle Co. a pleasant one.