Question 1

How can you offer such a low price?

Accepted Answer

We get our bikes and accessories straight from the factory at a low cost. We pass these savings on to you, making our discount bikes some of the best deals online. We guarantee that you’ll pay the lowest price.

Question 2

I found one of your bikes online for cheaper. Will you match it?

Accepted Answer

Yes, we will match any price you find online as long as the listing is legitimate. Please note we will not match Facebook Marketplace or eBay listings.

Question 3

Are these bikes and accessories new?

Accepted Answer

Yes! All of the bikes we carry are brand new, straight from the factory to your door.

Question 4

How easy are these bikes to assemble?

Accepted Answer

Most are very easy to assemble and require only around 30 minutes of your time! Each bike contains a manual that details the steps necessary for assembly. We do encourage you to bring your bike to your local bike shop for professional assembly regardless, so you get the best possible riding experience!

Question 5

I’m not sure I can assemble it by myself. How can you help?

Accepted Answer

No problem. If you're not sure about assembly, reach out to us at info@mendhambikes.com. We’ll help you find your local bike shop and you can bring it in to them for assembly. We’ll even give you an assembly fee rebate on your order!

Question 6

How long will it take for my order to get to my house?

Accepted Answer

After your order is placed, our team sends your order information to one of our warehouses. After that, the warehouse fulfills your order and ships your bike to your door. It normally takes between 7-12 business days to receive your bike after you place your order.

Question 7

What is your return policy?

Accepted Answer

You can see our full return policy on the website. You must have the original packaging in order for us to ship it back to our warehouse.

Question 8

How do I know if the bike will fit me?

Accepted Answer

Easy! Pay attention to the size option when you choose a bike. The correct height range will be listed next to the size (small, medium, large, and extra large). Some bikes are universally sized and fit a wide range of riders!

Road/Gravel Bikes | Mendham Bicycle Co.